Frequently Asked Questions

What is the deposit and is it refundable?

The deposit of £150 is non refundable and secures the van for your chosen hire period. The balance is payable 4 weeks (28 days) prior to the hire commencing.

Is there a security deposit to pay?

A £500 or £700 (depending on licence type) refundable security deposit is payable a minimum of 7 days prior to collecting the campervan. This will be refunded 14 days after the return date, provided there is a full tank of fuel, the vehicle is clean and undamaged and no parking tickets or traffic offences have been incurred.

How many does the campervan sleep?

The campervan sleeps up to four people although please note there is a weight restriction of 150kgs in the pop up roof double bed (2m x 1.2m). Downstairs the rear seats fold back to create another double bed (2m x 1.4m).

Is insurance included?

The vehicle has comprehensive insurance for the named drivers. This covers damage to the vehicle and to a third party’s property caused by the use of the campervan. The security deposit covers our insurance policy’s excess. The hirer will not have any insurance cover and is responsible for the total cost of any damage if they are in breach of the terms as stated for in the Terms and Conditions.

Are my personal belongings covered by the insurance?

No they aren’t, the hirer would need to have their own travel insurance in place to cover their personal belongings.

Are pets allowed?

Unfortunately some people are allergic to pets so we do not allow them in our campervan.

Is smoking allowed in the campervan?

No – we have a no smoking policy within the campervan and will deduct money from the deposit to cover any cleaning required if evidence of smoking is found in the van.

Is there a limit on the number of miles we can do?

The rental comes with unlimited mileage as standard.

What documents do I need to provide?

Utility bills from 2 separate utility companies less than 3 months old from the start of the rental period, showing name and address of the main driver. Acceptable bills from  – water/gas/electricity/landline phone/council tax but we cannot accept bills for mobile phone, internet or TV licence.

Are there any age restrictions to hire the campervan?

Our insurance covers us for drivers over 25 and under 70 years old and you must have held your licence for at least 2 years.

How far can I travel on a full tank of fuel?

The tank will hold 70 litres of diesel and will average around 35-40 miles per gallon.

What are the dimensions of the campervan?

The campervan has a short wheel base and is 4.9m long – remember to add on another metre when the bike rack is attached.

Do you provide maps?

The campervan has built in Sat Nav and an up to date road map is included. If you would like us to recommend routes please let us know as we would be delighted to assist.

Is breakdown cover included?

Yes, VW breakdown assistance is provided – relevant numbers to call are in the campervan.

Where can I leave my car when we're away?

Parking is free in a residential area beside our premises.